Managed Support as a Service
Transfer the responsibility for your business IT needs to CSG experts. CSG don’t just support you, but we maintain and manage your IT. All of our customers know that we look after their businesses just like we do our own and all of your staff will know how to use our services and how to get the most out of our partnership.
CSG Support Services are designed to support your organisation’s IT infrastructure, allowing you to make the most efficient use of your technical and human resources. We offer various levels of support for both physical and virtual environments.
Our helpdesk facilities enable us to monitor your most critical applications, servers, data storage and network infrastructure 24 hours a day, 7 days a week.[1]
For immediate response, CSG highly experienced 2nd & 3rd line support engineers are on hand to deal with your enquiries via telephone, remote access or onsite. CSG can also base a dedicated engineering resource on your site as an extension of your own IT team. This ensures there is only minimal delay between call logging and resolution. Comprehensive, cost-effective support for all major vendor systems is delivered with services tailored to your individual requirements to ensure that your IT systems are always protected.
CSG Support Services Include:
Guaranteed Response Times
- 2 & 3rd Line Helpdesk Services
- Remote Server Monitoring & Maintenance
- Cost-effective bespoke contract with choice of SLAs
- Dedicated On-Site Engineers
- On Site Support Escalation
[1] When purchased with a Server Monitoring package
CSG are proud to include the following organisations within it’s clients